Customer reviews of Trade Link of Devon

By Howard D on 23 March 2021 | Purchase not verified

A pleasure to buy from, I will be returning. Friendly efficient staff, especially “ the big man”. Love the car, and the lowest price around. Thanks

Reply from Trade Link of Devon on 25/03/21

Thankyou howard for you kind comments always nice doing business with you enjoy your new car regards mark

By Katherine C on 20 March 2021 | Purchase not verified

Terrible Customer Service! Extremely rude! Very unhelpful, refuses to resolve any issues and blatantly lie’s to stop you using your consumer rights. They ignore all corespondent emails and messages. Just awful. We got a Ford Focus my father was encouraged to drive this on public roads only to find out it was completely illegal to do so after! It was deemed unroadworthy not to be driven on public roads. It had 4 bald tyres, gearbox completely shot to bits it should have been trailered off the premises but he let my dad drive it 50 miles home when it was deemed dangerous, when confronted the salesman slammed the phone down we have tried to recover some costs but they ignore every message and email and message you to tell you, you have no consumer rights contrary to their own invoice’s they take no responsibility! We have reported them to trading standards we aren’t the only ones, thankfully I have all the conversations on a phone and dash cam, my advice find another garage. Shambles

Reply from Trade Link of Devon on 21/03/21

Absolute rubbish would anyone buy a car with bold tyres gearbox slipping etc after viewing test driving as you been told if you are not happy return the vehicle for refund

By Samantha H on 09 March 2021 | Purchase not verified

Excellent garage, very friendly and helpful staff. Would most certainly recommend them. I love my new car thank you so much for making it a pleasant and easy purchase.

Reply from Trade Link of Devon on 11/03/21

Thank you for your kind coments , we try to do are best to please really happy that you love your new car . regards peter

By kevin D on 03 March 2021 | Purchase not verified

I bought a van from these and when I got it home I found a few things wrong with it, but they wouldn't answer email or phone calls, think twice before you buy from these

Reply from Trade Link of Devon on 04/03/21

HI Kevin D, Thankyou for your comments however we do not reconise you or do we not understand what number or email address you are using to contact us we respond to everything possible, please try the correct number or email and contact me. Regards peter

By A S on 14 June 2020 | Purchase not verified

No hard sell, cars did all the selling. No negotiation on price, what you saw is what you paid.

Reply from Trade Link of Devon on 16/06/20

thanks we try to make the process of buying a new car as relaxed as we can , peter

By Jane G on 18 March 2020 | Purchase not verified

Just purchased a car from Trade Link. Very happy with the customer service and price, left to look at the vehicle in own time and test drive without any pressure. The salesman was a pleasure to deal with and did everything he said he would before picking up the vehicle. Would recommend to anyone.

Reply from Trade Link of Devon on 19/03/20

thank you jane , we try our best and your kind words are warmly received , peter

By Jules H on 09 January 2020 | Purchase not verified

I recently purchased a seven seater from this dealership and am very pleased with the car. It is a fairly small but busy place, easy to get to. The staff were very knowledgeable. The vehicle I bought was as described, in very good working condition and a little cheaper than comparative ones I had seen online. Paid via internet banking and drove away same day. My only word of caution is a general one which is to be wary of guide prices for what you will get for you own vehicle in part exchange - the amount will obviously vary quite significantly taking into account condition of vehicle, mileage and M.O.T duration. I would recommend this dealership, it was a very positive experience for me.

Reply from Trade Link of Devon on 18/05/21

Thank you for your kind words , we do try our best , and are pleased you love your new car , Peter

By Jack H on 12 December 2019 | Purchase not verified

Fantastic service from start to finish. Called in the morning, drove down, and drove away with a fantastic truck later that day, PERFECT! The truck was in better condition inside and out than I could've imagined and really good value. The staff we're all super friendly and patient, which made a massive difference to me. Will 100% buy from here again.

Reply from Trade Link of Devon on 18/05/21

Hi Jack , thank you for your kind remarks . We try to make everyone feel welcome , and try our best to meke the whole buying process as stress free as possible , thanks Peter

By duncan C on 29 November 2019 | Purchase not verified

Very awkward to deal with following a major problem with the car. Evasive and unwilling to offer a refund when there was a clear breach of the consumer act 75. Thankfully we paid with a credit card so had recourse through Barclaycard but these guys did not want to deal reasonably with a serious issue and the boss man kept himself well hidden behind the salesman which was doubly frustrating. The fault was irrefutable and I even had to buy a 2nd new car while I went through the Barclaycard process because I could not drive their car. If you decide to buy, make sure you use a credit card because they will be very awkward if there is a problem.

Reply from Trade Link of Devon on 04/03/21

we had the car repaired for you by a independant garage sorry this was not good enough for you since refunding you i am pleased to report the new owners of the car are delighted with it with no faults reported we aim to please all our customers but some people are impossible hopefully everyone is now happy sorry you were disappointed, thankyou for your comments. regards peter

By Jamie K on 21 October 2019 | Purchase not verified

Excellent service! We were looking for a 7 seater at a budget and Trade link had many cars that fulfilled the criteria, some below and some pushing our budget limit. First impression was all cars unlocked, clean and well positioned for viewing. After looking around for about 30 mins I was amazed to not see a pushy salesman. I went to find the salesman and chat about several of the cars we were interested in. Nothing was too much trouble. Honest about everything and each car, including pointing out a scuff on a bonnet I didn’t see. Test drive, again no problem (including us putting child seats in for kids to try). One of the best car buying experiences I’ve had for a long time. Collection was a breeze and again no hard selling tactics for additional warranty. Well done Trade Link!

Reply from Trade Link of Devon on 18/05/21

Hi Jamie , thank you for your kind comments . We try are best and believe that trying child seats ,bikes wheelchairs etc is vital to you being able to make the correct choice , many thanks peter